Lyft CEO says he swears by ‘falcon mode’ leadership to fight off the ‘enshittification’ of his company

Quick Summary:

Lyft CEO David Risher is driving for his app and trying to keep the company from slipping into what he calls "enshittification.

In one ride, a commuter flagged how surge pricing disrupted her routine, challenging internal assumptions that prime-time pricing was broadly beneficial.

In another, he learned that performance benchmarks masked deeper problems: long wait times and driver cancellations were eroding trust.

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Article Details

Author / Journalist: Lily Mae Lazarus

Category: EconomyBusiness

Markets: United States

Topics: Customer Experience Business Leaders Chief executive officer (CEO) Leadership advice Business Strategy Lyft Corporate leadership Management Strategy Next to Lead Leadership lessons

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-05-02 @ 20:32:17 (1 days ago)

News Timezone: GMT +8:00

News Source URL: fortune.com

Language: English

Article Length: 359 words

Reading Time: 2 minutes read

Sentences: 4 lines

Sentence Length: 90 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Fortune

News ID: 28325000

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Official Website: fortune.com

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